Customer Service

Shipping & Delivery

All online orders will be shipped within 48 hours between Saturday to Thursday. All delivery inside Dubai will be free of service charges and other area service charge is based on weight and volume of the product ordered. The delivery boy will collect the service charges along with the cost of goods whilest delivering the goods at your door step.

Privacy & Security

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. 

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.

Returns & Replacements
      1. If your product is defective on arrival or incorrectly shipped, please notify Falcon Crest Swimming Pools LLC within 14 days of receiving the product. Return the defective or wrongly shipped product to us within 14 days of notification.
      2. You will need to provide the following information, most of which will be on your invoice before we can offer a refund or replacement:
      • Name and contact details of original purchaser
      • Invoice number
      • Product code of product to be returned
      • Date on invoice
      • Date of receiving the product
      • Reason for return.

A copy of the purchase invoice must be included with the returned product.You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs. We recommend that products returned by post be sent by registered or certified mail. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.